TERMS AND CONDITIONS
- PRICES
The prices (VAT included) are in EURO per room or suite, with a two-person occupancy, including breakfast, the Gardena Special services and all taxes. A tourist tax of € 3.90 per person (aged 14 years and over) per day will be added to the rates shown, payable on departure. No reimbursements will be made for unused services. Our prices vary depending on the room and suite categories, actual availability and the season. This flexible pricing system rewards early bookers. - SURCHARGES
Surcharge for half-board accommodations: € 60.00 per person per day. For extra beds in a Comfort/Superior room or in a suite, we charge a surcharge of 30% on the price of the room or suite per extra bed. - DISCOUNTS
The Special Advance Reservation Discount and the Special Offer for Return Guests are applied only to reservations booked in advance with the Gardena Grödnerhof Hotel. - ARRIVAL/DEPARTURE
On the day of arrival, rooms will be available around 3 p.m. Please notify us if you will arrive after 6 p.m. On the day of departure, rooms must be vacated by 12 noon. We will charge 100% of the entire reservation period for late arrivals or early departures. We suggest our travel cancellation coverage. - RESERVATION CONFIRMATION
Reservations are considered binding upon receipt of a deposit. Please send us the deposit by bank transfer or credit card within 3 days from the booking date. If no deposit is received within such time, your reservation will be cancelled. - CANCELLATION CONDITIONS
SUMMER
For reservations cancelled up to 21 days prior to the date of arrival, nothing will be charged. For cancellations from 20 to 7 days prior to arrival, 30% of the reserved stay will be charged. For cancellations made 6 days or less in advance, and in case of no-show, late arrival or early departure, 100% of the total price of the reserved stay will be charged.
WINTER
For reservations cancelled up to 30 days prior to the date of arrival, nothing will be charged. For cancellations from 29 to 7 days prior to arrival, 30% of the reserved stay will be charged. For cancellations made 6 days or less in advance, and in case of no-show, late arrival or early departure, 100% of the total price of the reserved stay will be charged. - TRAVEL CANCELLATION COVERAGE
To protect yourself if you are forced to postpone your arrival or leave in advance, or to completely cancel your hotel reservation for health or other valid reasons, we suggest our travel cancellation coverage. - PACKAGES AND OFFERS
Packages and offers are per person and must be booked with the Gardena Grödnerhof Hotel in advance. Packages and offers cannot be booked through third parties. Prices are per person. The services included in the packages cannot be changed nor can they be refunded if they are not used by guests. - PAYMENT METHODS
We accept cash (up to € 4999), American Express, Diners, Visa, Euro / Mastercard and UnionPay. - GARDENA SPA
For information about treatments and programmes, ask for our beauty brochure. We strongly suggest that you reserve specific treatments and schedules when booking your room. Guests will be billed for any treatment appointments that are cancelled less than 12 hours before the reserved date and time. - PETS
We’re sorry but pets are not allowed. Thank you in advance for your cooperation and understanding.
